Saturday, February 29, 2020

Case study #2 Example | Topics and Well Written Essays - 750 words

#2 - Case Study Example While this is so, there are those companies that show very little concern about what customers think about the services that they get and this can turn out to be very damaging to not only the reputation of the firm but also the income the firm generates. This paper will be looking at the two companies with both extremes in customer service- Amazon with the best and AT&T with the worst. The paper will also state a recommendation for each company that can help improve their customer service. Amazon has been voted the company with the best customer service the second time in a row. There are particular reasons why the company stands out in its customer satisfaction record. Those who have had to return items they had bought from Amazon agree that indeed the customer service of the company is commendable. Jeff Bezos, the founder of the company, is among the most passionate people when it comes to the satisfaction of the customer. Bezos’ is known for the use of his infamous "empty chair" in all boardroom meetings. Bezos asks that a chair be left empty as that is the spot for the customer. The use of the empty chair reminds the other panel members that the boss in the company is actually the customer and should be considered whenever developing any policies for the business. It is this culture of being customer minded that makes everyone in the firm be willing to serve the customers with high regard. Other than this, Amazon demands that every manager and other employees learn how to interact with the customer so that the entire firm is as customer-centric as possible. Bezos is quoted saying that every member of staff, including himself, has to be able to work at a call center. To make this possible, the CEO has every employee get in touch with the customers even if it is for a few days only. Amazon knows that understanding how the customers view, use, and talk about the products they sell is significant to a business and thus lets every member of

Thursday, February 13, 2020

Portrait of a Family Member Personal Statement Example | Topics and Well Written Essays - 1000 words

Portrait of a Family Member - Personal Statement Example Though the initial shock and grief we (the rest of the family) felt was tremendous but we thought that being a kid he just got misled and smoked out of peer pressure or just simple curiosity. Simple guidance persuasion was what was requires or so we thought. This was not to be so. This initial attraction towards cigarettes slowly turned into infatuation and finally became an addiction. One day when I was preparing to go out to a party at a friend's place, I found out that my necklace was missing. This necklace was given to me as a birthday gift from one of my friends and so it was obviously quite precious to me. I nearly 'ransacked' the whole house but could not find it. Just recently John had started going out with a new girl. Our parents were off to an official dinner of dad's. John had invited (in fact brought) his girlfriend over to our place. I just happened to linger downstairs during my search for the lost necklace it was then that I incidentally glimpsed at the couple sitting near the television. It was then that it struck me; there it was right in front of my very eyes the necklace that I was searching for was around John's girlfriends. There was no mistaking it, and just to make sure I went around and started small talk with the girl. My eyes were on the necklace during the whole time and I was ready to bet it was my necklace. So the necklace had never b een in the home in the first place. As it had turned out my birthday present was now a partnership gift of my brother's girlfriend. With the passage of time and as John grew older (I guess he had reached tenth grade by then) John was progressing into a spoilt brat. Sleeping by daytime, skipping/bunking school, and partying all night. As the only possible evident solution available to my parents they stopped giving John his fixed monthly pocket money. This ought to have stopped or at least reduced his frequency of partying out but to our surprise that did not happen in fact it seemed that this shortage of cash didn't even bother him in the least. It was on excursions to the local market (which my mother frequents often by the way) that it came to her notice she was coming across a lot of similar artifacts/jewelry in the nearby shops lately. It took only a few days for her to realize that many of her precious items such as wedding gifts and even some jewelry were no where to be found on closer inspection it dawned upon my mother that those items that we saw in the local market were none other then mother's. The sec ret source of John's relative freedom from shortage of cash all came into perspective as well. Apart from the mental and psychological shock this event caused to our family it also proved to be a financial shock as my mother had to buy all the back from the market. Things took a turn for the worse when John entered into high school. Instead of growing mature with the passage of time John was going from bad to worse. Somehow he ended up in a group of guys (whom he rather preferred to call friends) who were a small time gang. Yes! John had turned into a small time gangster. I still don't believe myself as I write these lines that a cute lovely little

Saturday, February 1, 2020

Journal Essay Example | Topics and Well Written Essays - 1750 words

Journal - Essay Example Is it truly desirable to be free from the social bonds and obligations of a community? I am not convinced. I would argue that money, more than any good or service, has been commoditized in our economic system and created alienation. The last three decades have seen an explosion of money, commodity markets and communications which now beginning to bear the consequences. Whatever else this period of ‘globalization’ brings about, it represents a rapid society extension to a more comprehensive level than the 20th century norm which categorized society with a nation-state. So as to live in this world together, we must devise new ways of executing things for each other which go beyond our attempts on achieving local self-sufficiency (Holmes 13). I term this historical process ‘commoditization’. In history, commoditization has been closely related to the social extension by means of money and markets. Money is unique because its value is not inherent but ascribed. In a barter system absent of money there is obvious and immediate benefit for both parties in an exchange. When utilization of a fiat currency is employed, it means that benefits are not immediate (they are at least one step removed) and assumes that the currency will be recognized by future trading partners. In this system, money should function as a means to an end and be perceived as a proxy for goods and services. All value to money is ascribed – once a currency is no longer recognized as valid, it is useless or literally â€Å"not worth the paper it’s printed on† (Holmes 46). Since money must be widely recognized as legitimate in order to be useful, it also functions as a form of social control. The issuer of money implicitly offers a contract to users wherein the latter will follow the rules of the former. Participation in a nation’s economy is dependent on an individual’s willingness to use that nation’s form of currency. A few of my own journal works tie into this theme. The first pertains to the differences in lending that I have observed in my personal life and comes from a journal entry I wrote on September 24th. Specifically, if one friend lends another a good or service of relatively low value, there is no expectation of reimbursement. However, if the same value amount of money were to be exchanged between friends, an expectation of reimbursement would exist. This is an example of the commoditizing and alienating effects of money that Hyde discusses. It begs the question: why is the exchange of money an alienating and impersonal interaction? I believe part of the answer lies in the fact that money is not available for immediate consumption. It is instead a credit, or â€Å"IOU† that can be redeemed in a later transaction. Related to this is the fact that in the United States it is considered impolite to give money as a gift. Another journal entry was about an interesting news story I read on October 18th. The story, â€Å"Seizure of Ship From Argentina Forces Shake-Up,† by Emily Schmall, came from the New York Times. It was about a US hedge fund, Elliot Capital Management, which seized an Argentine ship that had docked in Ghana. The fund is owed $370 million by the Argentine government as a result of its 2001 default. I was struck by the fact that a private enterprise such as a hedge fund could find backing from courts in the US and Ghana to seize a government asset. Though Argentina is appealing their case to the